Terms of service
Last Updated: August 2026
Welcome to Kinbo Bro. These Terms of Service govern your use of our website, kinbobro.com, and your purchase of products from Kinbo Bro.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.
1. ABOUT KINBO BRO
Kinbo Bro is an online retail store serving customers in Bangladesh.
Our website:
kinbobro.com
We reserve the right to update, modify, or discontinue any part of our website, products, services, or policies when necessary.
2. ELIGIBILITY
By using this website or placing an order, you confirm that:
• The information you provide is accurate and complete.
• You are legally capable of entering into a purchase agreement.
• You will use the website for lawful purposes.
• You will not misuse, interfere with, or attempt to gain unauthorized access to our website or systems.
3. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on our website are accurate.
However:
• Product colors may appear slightly different depending on lighting, photography, screen settings, or the customer's device.
• Minor differences between product images and the actual product may occur.
• Product availability may change without prior notice.
• We reserve the right to correct errors or inaccuracies in product information.
If an important error is discovered in a product's price, description, availability, or specification, we may contact you before processing the order or cancel the affected order where appropriate.
4. PRICES
All prices displayed on Kinbo Bro are in Bangladeshi Taka (BDT).
Product prices and delivery charges may change at any time without prior notice.
The applicable price at the time an order is placed will normally apply to that order, except where there is an obvious pricing or technical error.
5. ORDERING
When you place an order through our website, you are making a request to purchase the selected products.
After placing an order, you may receive an order confirmation through the contact information you provided.
An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to verify, accept, modify, or cancel an order where reasonably necessary.
We may contact you by phone or other available communication methods to confirm your order, particularly for Cash on Delivery orders.
6. CASH ON DELIVERY
Kinbo Bro currently offers Cash on Delivery (COD) for eligible orders.
For COD orders:
• Customers are required to provide accurate name, phone number, and delivery address.
• Our representative or delivery partner may contact the customer to confirm the order.
• The customer must pay the applicable order amount to the delivery representative when the order is delivered.
• Customers should provide a valid and reachable phone number.
• Repeated refusal or intentional non-acceptance of confirmed orders may result in restrictions on future COD orders.
7. SHIPPING AND DELIVERY
We currently deliver within Bangladesh.
Our standard delivery charge and estimated delivery time are displayed during checkout or on relevant pages of our website.
Estimated delivery times are provided as a general guideline and may vary due to:
• Courier delays
• Weather conditions
• Public holidays
• Natural disasters
• Incorrect or incomplete customer information
• Traffic or transportation issues
• Other circumstances outside our reasonable control
Customers are responsible for providing a correct and complete delivery address and reachable phone number.
8. ORDER CANCELLATION
Customers may contact Kinbo Bro to request cancellation before an order is dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
Kinbo Bro may cancel an order when reasonably necessary, including situations involving:
• Incorrect or obviously erroneous pricing
• Product unavailability
• Incorrect or incomplete customer information
• Suspected fraudulent or abusive activity
• Failed order confirmation
• Delivery limitations
• Technical errors
• Other circumstances that prevent us from fulfilling the order
If an advance payment has been made and an order is cancelled by Kinbo Bro, any applicable refund will be handled according to our Return & Refund Policy and applicable laws of Bangladesh.
9. RETURNS, REPLACEMENTS AND REFUNDS
Returns, replacements, and refunds are governed by our Return & Refund Policy.
Please review our Return & Refund Policy before placing an order.
If you receive a damaged, defective, incorrect, incomplete, or significantly different product, contact us within the applicable reporting period specified in our Return & Refund Policy.
10. CUSTOMER INFORMATION
Customers are responsible for providing accurate information when placing an order.
This may include:
• Full name
• Phone number
• Delivery address
• Order details
• Other information required to process and deliver an order
Providing incorrect information may cause delivery delays, failed deliveries, or additional delivery-related issues.
11. CUSTOMER ACCOUNTS
Customers may be able to create and use an account on our website.
Customers are responsible for keeping their account information and login credentials secure.
If you believe that your account has been accessed without authorization, please contact Kinbo Bro as soon as possible.
12. ACCEPTABLE USE
You agree not to:
• Use our website for unlawful purposes.
• Attempt to interfere with the operation or security of our website.
• Attempt unauthorized access to our systems, accounts, or data.
• Use automated methods to collect information from our website without permission.
• Submit false, fraudulent, or misleading information.
• Abuse promotional offers, discounts, or store credit.
• Place fraudulent or intentionally misleading orders.
• Upload or transmit malicious software or harmful content.
We reserve the right to restrict or terminate access to our website or services where there is reasonable evidence of abuse, fraud, or unlawful activity.
13. INTELLECTUAL PROPERTY
Unless otherwise stated, the content on Kinbo Bro, including our logo, branding, graphics, images, product descriptions, text, website design, and other materials, belongs to Kinbo Bro or is used with appropriate permission.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.
14. THIRD-PARTY SERVICES
Our website may use third-party services, applications, payment providers, analytics tools, advertising platforms, courier services, or other external services.
These third-party services may have their own terms and privacy policies.
Kinbo Bro is not responsible for the policies, availability, performance, or practices of third-party services beyond our reasonable control.
15. WEBSITE AVAILABILITY
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
Temporary interruptions may occur due to maintenance, technical issues, hosting problems, network failures, security incidents, or circumstances beyond our control.
16. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Kinbo Bro will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including delays caused by third-party delivery services, telecommunications failures, technical problems, or other external events.
Nothing in these Terms is intended to remove or limit any rights or protections that customers have under applicable laws of Bangladesh.
17. CHANGES TO THESE TERMS
Kinbo Bro may update or modify these Terms of Service from time to time.
The updated version will be posted on this page with a revised "Last Updated" date.
Customers are encouraged to review these Terms periodically.
18. GOVERNING LAW
These Terms of Service shall be interpreted and applied in accordance with the applicable laws of Bangladesh.
Any dispute will be handled in accordance with the applicable laws and legal procedures of Bangladesh.
19. CONTACT US
If you have questions about these Terms of Service, your order, or our services, please contact us through the contact information available on our website.
Chat with us: 01712797095
Call us: 01712797095
Email us: support@kinbobro.com