Shipping policy
Last Updated: August 2026
At Kinbo Bro, we aim to deliver your order safely and as quickly as possible. This Shipping Policy explains our delivery areas, shipping charges, estimated delivery times, and other important delivery information.
1. DELIVERY AREA
Kinbo Bro currently delivers products within Bangladesh.
We do not currently offer international shipping.
2. SHIPPING CHARGE
Our standard delivery charge is:
Standard Delivery: ৳110
The applicable shipping charge will be displayed during checkout before you place your order.
Shipping charges may change from time to time depending on delivery costs, courier charges, promotional offers, or other business conditions.
3. ESTIMATED DELIVERY TIME
Our standard estimated delivery time is:
1–3 business days
Delivery times are estimates and may vary depending on the customer's location, courier availability, weather, traffic, public holidays, and other circumstances.
Remote or hard-to-reach areas may require additional delivery time.
4. ORDER PROCESSING
Orders are normally processed after the order has been successfully placed and, where applicable, confirmed by our team.
For Cash on Delivery (COD) orders, Kinbo Bro or our delivery partner may contact you by phone to confirm your order before dispatch.
Please make sure that the phone number provided during checkout is correct and reachable.
5. DELIVERY ADDRESS
Customers are responsible for providing complete and accurate delivery information, including:
• Full name
• Phone number
• Complete delivery address
• City or area
• Any other information required for successful delivery
Incorrect, incomplete, or unreachable contact information may result in delivery delays or failed delivery attempts.
Kinbo Bro is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
6. DELIVERY ATTEMPTS
Our courier or delivery partner may attempt to contact you before or during delivery.
If the customer is unavailable, unreachable, provides an incorrect address, or refuses to receive a confirmed order, the courier may return the parcel to Kinbo Bro.
Additional delivery charges may apply if a customer requests re-delivery after a failed delivery attempt, depending on the circumstances.
7. CASH ON DELIVERY
Cash on Delivery (COD) is available for eligible orders within Bangladesh.
For COD orders:
• No advance payment is required for the product.
• Customers must provide a valid phone number and delivery address.
• Our representative or delivery partner may contact the customer to confirm the order.
• The customer must pay the total applicable order amount to the delivery representative when the order is delivered.
8. DELIVERY DELAYS
Although we aim to deliver within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:
• Courier or logistics delays
• Weather conditions
• Floods, storms, or other natural events
• Traffic congestion
• Public holidays
• Government restrictions
• Transportation disruptions
• Incorrect customer information
• High order volume
• Other unforeseen circumstances
If there is a significant delay, we will try to communicate the situation to the customer where reasonably possible.
9. ORDER TRACKING
Where tracking information is available, Kinbo Bro or our delivery partner may provide tracking details to the customer.
Tracking availability may depend on the courier or delivery service used for the order.
10. DAMAGED PACKAGES
If your parcel appears visibly damaged when you receive it, please notify the delivery representative if possible and contact Kinbo Bro as soon as possible.
For certain products, we may request clear photographs or an unboxing video to help us investigate the issue.
Customers are strongly encouraged to record a continuous unboxing video, especially for fragile, electronic, or higher-value products.
For more information, please review our Return & Refund Policy.
11. WRONG OR MISSING PRODUCTS
If you receive a product that is different from what you ordered, or an item or component is missing, please contact us within the applicable period stated in our Return & Refund Policy.
We will review the issue and provide an appropriate solution where applicable.
12. ORDER CANCELLATION
Customers may contact Kinbo Bro to request order cancellation before the order is dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
Please contact us as soon as possible if you need to cancel an order.
13. SHIPPING PROMOTIONS
From time to time, Kinbo Bro may offer free shipping, discounted shipping, or other delivery-related promotions.
Promotional shipping offers may have specific terms, conditions, minimum order values, product restrictions, or validity periods.
The applicable shipping offer will be communicated on the relevant promotional page or during checkout.
14. CHANGES TO THIS SHIPPING POLICY
Kinbo Bro may update or modify this Shipping Policy from time to time.
Any changes will be posted on this page with an updated "Last Updated" date.
15. CONTACT US
If you have questions about shipping, delivery, or your order, please contact Kinbo Bro through the contact information available on our website.
Chat with us: 01712797095
Call us: 01712797095
Email us: support@kinbobro.com