ফেরত নীতি
Last Updated: August 2026
At Kinbo Bro, we are committed to providing quality products and a reliable shopping experience. We carefully check products before dispatch. However, if you receive a product that is damaged, defective, incorrect, incomplete, or significantly different from the product description, we are here to help.
1. When You Can Request a Return or Replacement
You may contact us if you receive:
- A damaged product
- A defective or non-functional product
- The wrong product or variation
- A product with missing parts or accessories
- A product that is significantly different from its description or specifications
Please contact us within 48 hours of receiving your order to report an issue.
2. Unboxing Evidence
For certain products, we may require an unboxing video or clear photos showing the condition of the package and product when it was received.
For the best protection, we strongly recommend recording a continuous video while opening your parcel, especially for fragile, electronic, or higher-value products.
If you receive a visibly damaged parcel, please notify the delivery person and contact us as soon as possible.
3. Conditions for Return or Replacement
To qualify for a return or replacement:
- The product must match the order placed.
- The product should be unused, unless the issue can only be identified through normal testing.
- The product should be returned with its original packaging, accessories, manuals, tags, and other included items where applicable.
- The issue must be reported within the applicable time period.
- Products damaged through misuse, accidents, unauthorized modification, or improper handling may not qualify.
4. Change of Mind
We generally do not accept returns simply because a customer has changed their mind, ordered the wrong product, or no longer wants the product after receiving it, unless Kinbo Bro agrees otherwise.
Before placing an order, customers are encouraged to carefully review the product description, specifications, size, color, quantity, price, delivery charge, and other relevant information.
5. Wrong or Damaged Product
If Kinbo Bro sends you the wrong product or you receive a product damaged during delivery, please contact us within 48 hours.
After reviewing the issue, we may arrange:
- A replacement of the product
- Replacement of the affected item or part
- A return and refund, where applicable
- Another appropriate solution agreed with the customer
If the issue is confirmed to be our responsibility, we will provide the appropriate solution without unfairly charging the customer for the problem.
6. Defective Products
If a product is defective, please contact us within 48 hours of delivery.
Depending on the product and the nature of the problem, we may first troubleshoot the issue with you. If the product is confirmed to be defective, we may offer a replacement, repair, or refund where applicable.
Some products may have specific warranty or service conditions, which will be mentioned on the relevant product page where applicable.
7. Refunds
If a refund is approved, the refund amount and method will depend on the circumstances of the order.
For orders paid in advance, where Kinbo Bro is unable to supply the ordered product within the applicable delivery commitment, the applicable amount will be refunded in accordance with Bangladesh's applicable digital commerce requirements. Where required, refunds for advance payments will be made through the applicable payment method within the prescribed timeframe.
For COD orders, the customer has not made an advance product payment. If a refund becomes applicable after delivery and return, Kinbo Bro will communicate the available refund method with the customer.
8. Delivery Charges
If a return or replacement is required because Kinbo Bro sent the wrong product, supplied a defective product, or the product arrived damaged, we will determine the appropriate return/replacement delivery arrangement based on the circumstances.
If a return is requested for a reason that is not covered by this policy, any applicable delivery or return costs may be the customer's responsibility.
9. Order Cancellation
Customers may contact Kinbo Bro to request cancellation before the order is dispatched.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, please contact our customer support team and we will review the situation.
10. Non-Returnable Situations
A return or replacement may not be accepted when:
- The product has been damaged through misuse or negligence.
- The product has been modified or repaired without authorization.
- The product has been damaged after delivery through improper use.
- The issue is caused by normal wear and tear.
- The customer fails to report an eligible issue within the applicable reporting period.
- The product is returned without the required accessories or components, where applicable.
This does not limit any rights or remedies available to customers under applicable laws of Bangladesh.
11. How to Request a Return or Refund
To request a return, replacement, or refund, please contact Kinbo Bro with:
Order Number:
Customer Name:
Phone Number:
Reason for Request:
Photos/Video of the Product:
Our support team will review the request and provide the next steps.
12. Important Note
Product colors may appear slightly different depending on lighting, photography, or the customer's display device. Minor differences that do not materially affect the product's quality, functionality, or specifications may not qualify as a defect.
Kinbo Bro reserves the right to review each return, replacement, and refund request individually and provide a solution in accordance with this policy and applicable laws of Bangladesh.
13. Contact Us
For any return, replacement, cancellation, or refund-related questions, please contact Kinbo Bro through the contact information available on our website.
💬Chat with us: 01712797095
📞Call us: 01712797095
📧Email us: support@kinbobro.com